GREENSBORO, NC (Jan. 26, 2015) – In an effort to simplify service needs for customers in the highly demanding concrete pumper application, Mack Trucks now offers specialized Uptime support. Mack® GuardDog® Connect, its integrated telematics solution, will be standard on Mack TerraPro® concrete pumper models ordered as of April, making it the first such proactive support service available in the trucking industry for pumper applications.
Included in Mack’s concrete pumper solution is specialized body builder support, also unique to the industry.
Designed to maximize uptime by streamlining service needs, Mack’s concrete pumper support combines the expertise of Mack OneCall™, Mack’s 24/7 customer support service agents, and technical and dealership experts with specialized body builder knowledge. The result is a simplified network of focused customer support, minimizing potential customer downtime.
“This is just another example of how we at Mack remain committed to Uptime,” said Stephen Roy, president of Mack North American Sales and Marketing. “As soon as a critical fault code is detected, the body builder support team is on the case, making the communication proactive, seamless and comprehensive.”
Mack GuardDog Connect has been standard on the Mack Pinnacle™, Mack Granite® and Titan by Mack models since 2013. GuardDog Connect is Mack’s proactive diagnostic and repair planning system. It monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job.
Combined with the support of the Mack OneCall agents, dealership personnel and tech and body builder support, Mack’s comprehensive concrete pumper support program is unmatched in the industry. Once an issue is detected, a case is automatically opened in Mack ASIST, Mack’s web-based fleet service management platform, the owner or fleet service manager is contacted and the repair planning
process begins through a customer-chosen dealer. ASIST ensures timely information sharing, communication and tracking of a service event among the customer, dealer and support staff.
Mack GuardDog Connect for TerraPro concrete pumpers will be available for order in April. Please contact your local dealer for further information or stop by the Mack booth No. C-5203 at World of Concrete 2015 Feb. 3-6 at the Las Vegas Convention Center.
Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations’ public information campaign aimed at enhancing the safety of our nation’s roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 110,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2013, the Volvo Group’s sales amounted to $41.5 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on OMX Nordic Exchange Stockholm and are traded OTC in the U.S.
SOURCE: Mack Trucks